Policies

Registration and Cancellation

During registration, students are required to fill out and sign a registration form that includes acknowledgement of the policies described on this page. To reserve seats in class, a non-refundable deposit in the amount of 25% (minimum) of total course fee is required at time of registration. Unless otherwise indicated, course fees include the cost of all class materials and certifications. Discounted rates are available for group registrations of the same date and course, paid in full prior to class or by the end of class. Full payment is required prior to the issuance of all certifications.

Client or student cancellations are subject to forfeiture of all deposits. When authorized by Dunn Co Safety, fees may be transferred to future classes or to another student. Dunn Co reserves the right to cancel or reschedule any course date(s) for any reason, including insufficient enrollment. In such instances, deposit may be refunded or applied towards the next available training date.

Identification Policy

Students must authenticate their identity by presenting a government-issued photo ID, and confirm their identity during class attendance, via roster sheet, log-in credentials, and instructor assessment. If identity cannot be verified, the learner may be denied entry, denied assessment, or withheld credit until identity is confirmed. Dunn Co Safety maintains documentation records sufficient to demonstrate that the individual receiving credit/CEUs is the individual who attended and completed required components.

Privacy Policy

Dunn Co Safety LLC values the privacy of our customers. Your information will only be used for the purposes of processing your registration, fulfilling your certification requirements, fulfilling legal and municipal requirements, or communicating with you as needed. Your information will not be shared with third-party solicitors. If you wish to amend or update your personal information you may contact the office at any time.

FERPA – The Family Educational Rights and Privacy Act of 1974 (FERPA) is a federal law that protects the privacy of education records, establishes the rights of students to examine and review their education records, and provides guidelines for the amendment of inaccurate or misleading data through informal and formal hearings. The FERPA statute is found at 20 U.S.C. § 1232g and the FERPA regulations are found at 34 CFR Part 99.

General Attendance Policy

Students must arrive no later than 30 minutes after the scheduled start of class, or 15 minutes for online training. Full attendance is required for completion of all courses. Absence from one course session may be compensated with a duplicate session at a future date if course is 15 hours or more in length. For example, if you miss one day of a 10 hour course, you must retake the whole course. No make-up dates are allowed for courses 15 hours or less. More than one absence from any course will be subject to removal of the student from the class.

Proctored Distance Learning Policy

To participate in live online class sessions, students must have the following: a stable internet connection; a computer/tablet/phone with functional camera, microphone, and speakers; and access to the Zoom platform and other web-based platforms. Recording or redistributing course content without written permission is strictly prohibited.

Online students are required to be visible on camera for the duration of the class, except during breaks or as otherwise directed by the instructor. Online attendance is verified through roll calls, timed check-in, test completion, and two-way visual confirmation. Students who lose connection repeatedly or leave the session may not receive credit, The instructor reserves the right to remove students from the class session if they break stated rules or disrupt the learning environment.

Card Issuance and Fees

Upon completion of required classes the student will receive the appropriate certification card at no additional charge. We may also provide individual course certificates. Dunn Co Safety charges a processing fee for certain card replacements and issuances. The replacement fee for a lost or stolen Site Safety Training (SST) or Worker Wallet (WW) card is $50. There is also a $75 processing fee for issuing cards related to training outside of our company.

Students are required to take a pre-test (prior to class start) and post-test (after class). Students are not required to pass the pre-test, however the student must past the post-test with 70 % or higher in order to pass the course. Exams may not be recorded or shared.

Processing times for card issuance are typically one to two weeks, but this may vary depending on circumstances. We advise that clients attend required classes in a timely manner so as to allow sufficient processing time. Dunn Co Safety is not liable for delays in card issuance.

Refund Policy

If you wish to receive a full refund, you must cancel your registration at least 3 days before the start of class. You may not receive a refund if you have a balance in your account from another course which you’ve completed. You must send us an e-mail / written statement of your request.

Anti-Discrimination Policy

Dunn Co Safety places a high value on fairness, diversity and respect. We do not condone or engage in discrimination against any individual based on age, culture, mental/physical disability, ethnicity, race, religion/spirituality, creed, gender, gender identity, sexual orientation, marital/partnership status, language preference, socioeconomic status, any other characteristics not specifically relevant to performance, or any basis as per Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin in programs or activities receiving federal financial assistance.

Additional Rules For In-Person Classes

Vandalism is strictly prohibited in all our classes. Any student caught vandalizing property will be removed from the class, all deposits non-refunded.
Cell phones must be put on vibrate/ silent while the class is in session.
Conduct: If any students are being disrespectful, disruptive, or distracted they will be removed from the classroom and will not be eligible for a refund.

Proprietary Interest Policy

All instructors must disclose any proprietary interest (financial or ownership interest, paid endorsements, paid consulting relationships, commissions, or other compensation) in any product, instrument, device, service, or material referenced, demonstrated, recommended, or sold in connection with the learning event. Disclosures must be communicated to learners prior to the learning event and included in learner-facing communications (e.g., marketing/registration materials or pre-course packet).